Reworx (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website located at https://reworx.shop (the “Website”) and purchase our products. We operate in accordance with the Protection of Personal Information Act No. 4 of 2013 (POPIA) of South Africa.
By accessing our Website and using our services, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Website or provide us with your personal information.
2. Definitions
“Personal Information” means information that can be used to identify you, either directly or indirectly.
“Customer” or “you” means any person who accesses and uses the Website and/or purchases products from us.
“Website” means our online store located at https://reworx.shop.
“POPIA” means the Protection of Personal Information Act No. 4 of 2013 of South Africa.
3. Information We Collect
We collect the following types of information:
Information You Provide Directly:
Account Information: When you create an account, we collect your name, email address, password, and other information you choose to provide.
Order Information: When you place an order, we collect your shipping address, billing address, payment information, and order details.
Communication Information: When you contact us, we collect your email address, phone number, and the content of your communication.
Optional Information: You may choose to provide additional information, such as your preferences, birthday, and demographic data.
Information We Collect Automatically:
Device Information: We collect information about your device, such as your IP address, browser type, operating system, and device identifiers.
Usage Information: We collect information about how you use our website, such as the pages you visit, the products you view, and your search queries.
Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity and preferences. This includes:
WooCommerce Cookies: Used to manage your shopping cart and checkout process.
Google Analytics: Used to analyze website traffic and improve our services.
Ad Tracking Integrations: (Meta, Google, TikTok, X, and future integrations) Used to measure the effectiveness of our advertising campaigns and personalize ads.
Information from Third Parties:
We may receive information about you from third-party advertising and marketing partners (Meta, Google, TikTok, X), but only when you’ve explicitly interacted with their ads that link to our site.
4. How We Use Your Information
We use your personal information for the following purposes:
Providing Services:
To process your orders, fulfill your requests, and manage your account.
To provide customer service and respond to your inquiries.
Improving Our Services:
To analyze website traffic and user behavior and improve the user experience.
To personalize content and recommendations.
To test and improve our services and features.
Marketing and Advertising:
To send you newsletters, promotions, and other marketing communications if you have opted-in to receive them.
To display targeted advertisements on our website and on other platforms.
To measure the effectiveness of our advertising campaigns.
Legal and Compliance:
To comply with legal obligations.
To enforce our Terms and Conditions.
To protect our rights and the rights of our customers.
5. Disclosure of Your Information
We may share your personal information with the following categories of third parties:
Service Providers: We share information with third-party service providers who help us operate our website, process payments, ship orders, manage communications, conduct marketing activities, and analyze data. These providers are contractually bound to keep your information confidential and secure.
Advertising Partners: We share information with our advertising partners (Meta, Google, TikTok, X) to display targeted ads on our website and on other platforms.
Legal and Regulatory Authorities: We may disclose your information to legal and regulatory authorities if required by law, subpoena, court order, or other legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the new entity.
We do not sell your personal information to third parties for their marketing purposes.
6. International Data Transfers
Your personal information may be transferred to and processed in countries outside of South Africa where our service providers are located, including the servers for Google, Meta, TikTok and X. In these cases, we will ensure that adequate safeguards are in place to protect your personal information as required by POPIA.
7. Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect information about your browsing activity and preferences. You can manage your cookie preferences in your browser settings. Please note that blocking certain cookies may affect the functionality of our website.
WooCommerce Cookies: Necessary for essential shopping cart and checkout functionality.
Google Analytics Cookies: Used to collect anonymized data about website traffic and usage patterns. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
Ad Tracking Integrations Cookies: (Meta, Google, TikTok, X and future integrations) Used for retargeting ads and measuring campaign effectiveness. You may manage your advertising preferences directly through each respective platform.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as required by law, or as long as needed to resolve any disputes.
10. Your Rights
You have the right to:
Access: Request access to your personal information that we hold.
Correction: Request correction of any inaccurate or incomplete personal information we hold about you.
Deletion: Request deletion of your personal information under certain circumstances.
Restriction: Request restriction of the processing of your personal information.
Objection: Object to the processing of your personal information for direct marketing purposes.
Withdraw Consent: Withdraw your consent to our processing of your personal information at any time, where the processing is based on your consent.
Lodge a Complaint: Lodge a complaint with the Information Regulator of South Africa.
To exercise your rights, please contact us using the contact information provided below.
11. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any website you visit.
12. Children’s Privacy
Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will take steps to delete that information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and, if the changes are significant, we will notify you by email or other means. Your continued use of our website after the posting of changes constitutes your acceptance of those changes.
14. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
